Puzzel WFM (Workforce Management)
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How It Works
A cloud solution built for modern teams
Multi-channel, multi-skill forecasting and scheduling for omnichannel contact centres.
- Customise your dashboard with the charts, stats and campaign summaries you need.
- Agent self-scheduling, including shift trading and holiday management, via a dedicated web portal and mobile app.
- Fast to deploy, easy to use, and scalable to businesses of all shapes and sizes.
- Reach maximum performance with intelligent forecasting, scheduling and intraday management
- Accurate forecasting
- Optimised scheduling
- Real-Time Adherence (RTA)
- Agent self-scheduling