Puzzel Digital Engagement

How It Works

Manage contact volumes Manage your contact volumes better with a proactive omnichannel customer service strategy. When you understand a customer’s digital journey you can proactively guide them to the most efficient channel, including Smart Bot and at the same time stay in line with your organisational priorities. Automation and Self-Service with Puzzel Smart Chatbot Chatbot solutions today are often ‘stand-alone solutions’, mostly answering FAQs, without connection to a visitor’s digital context and with poor integration to the service processes in the contact centre. Let us introduce Puzzel’s Smart Chatbot, this isn’t just a chatbot this is a SMART chatbot. It’s proactive and uses contextual information to better support your customer’s needs, saving you tons of time.