LiveVox Omnichannel CCaaS/Customer Engagement Platform

How It Works

Voice Enable your agents — whether on-site or remote — to easily take and make calls while also maximizing productivity, providing great customer experiences, mitigating compliance risk, and enhancing your lead generation capabilities. SMS LiveVox’s SMS solution is fully integrated with a native AI-enabled bot and built with the latest TCPA, CTIA, and other consumer regulations in mind. Email LiveVox integrates email into your existing customer engagement strategies and is built with key CAN-SPAM opt-out conditions and customer preference management capabilities. Webchat LiveVox’s Webchat functionality is fully integrated into the platform, enabling a seamless application from your website to other communication channels so agents can work more efficiently. Chatbots Automate with ease using eLVee, a native AI-enabled chatbot solution for the web and SMS.